Legal & policies

Terms & Conditions

By creating an organization or using Meil Live you agree to these terms.

• You must provide accurate company and admin contact details.
• You are responsible for DNS records, email passwords, and activity on your domain.
• Free organization signup does not include paid email until you purchase plans.
• We may suspend service for abuse, unpaid invoices, or violations of the Acceptable Use Policy.
• Service is provided as-is with commercially reasonable uptime efforts; see Security and billing sections.
• Hubleep may update these terms; continued use after notice constitutes acceptance.

Privacy Policy

We process data to operate business email, billing, and support.

• Account data: organization name, admin email, phone, billing references, and authentication logs.
• Email data: messages and metadata stored to provide webmail, IMAP, SMTP, backups, and deliverability.
• Payment data: processed by Ziina; we store transaction references and receipts, not full card numbers.
• Support: emails and messages you send to support may be retained to resolve issues.
• We do not sell personal data. Infrastructure providers (e.g. Amazon SES, Backblaze B2) process data under our instructions.
• Request access or deletion via support@hubleep.com (subject to legal retention requirements).

Payment Terms

Paid email and add-ons are billed through secure Ziina checkout.

• Prices are shown per email before payment, including applicable fees where displayed.
• Monthly and yearly billing options may be offered; yearly plans may include a published discount.
• Payment must succeed before a new paid email is provisioned.
• Receipts and OTP notifications may be sent from notify@hubleep.com.
• Failed or reversed payments may suspend provisioning or downgrade access until resolved.

Billing & renewals

• Each email is billed according to the plan selected at checkout.
• Renewals follow the billing cycle chosen (monthly or yearly) unless cancelled in the admin dashboard.
• Send credits and storage limits are per plan; usage details appear in your dashboard.
• Upgrades, downgrades, and cancellations are managed from Settings.
• Payment history is available to organization admins after login.

Acceptable Use Policy

Meil Live must not be used for:

• Spam, phishing, malware distribution, or unsolicited bulk email.
• Harassment, illegal content, or impersonation of others.
• Attempts to bypass send limits, authentication, or security controls.
• Crypto scams, fraud, or activities that harm deliverability for other customers.

Report abuse to abuse@hubleep.com. We may suspend email or domains without refund when abuse is confirmed.

Refund Policy

• Organization signup is free and not eligible for refunds.
• Email subscriptions are generally non-refundable once the billing period has started and the email is active.
• Duplicate charges or proven billing errors may be corrected or refunded at Hubleep’s discretion.
• Contact support@hubleep.com with payment reference and admin email within 14 days of the charge.

Cookie Policy

We use essential cookies and local storage for:

• Admin and webmail session authentication.
• Theme preference (light/dark) on the marketing site.
• Security and CSRF protection on dashboard pages.

We do not use third-party advertising cookies on mail.hubleep.com. Analytics, if enabled, will be disclosed here when in use.

Security

• TLS encryption for webmail and supported client connections.
• Admin two-factor authentication via email OTP (optional in Settings).
• SPF, DKIM, and MX guidance provided for your domain.
• Backups available on request from Settings → Backup.
• Report security issues to support@hubleep.com.

Data retention

• Email content is retained while the email is active and subject to plan storage limits.
• Deleted email may be purged after a grace period; request exports before cancellation when needed.
• Billing and audit logs may be kept for accounting and dispute resolution.
• Backup ZIP exports are time-limited download links emailed to the admin.